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Delivery & Returns

We aim to make buying from Jennings & Cox as straightforward and reassuring as possible. Here’s everything you need to know about delivery and returns.

UK Delivery

We offer free delivery across mainland UK on all orders.

Smaller items are sent via a parcel delivery service and usually arrive within 5–7 working days.

Larger items are delivered by professional couriers. Delivery typically takes 7–21 working days, depending on your location.

All items are securely packaged and handled with care.

Returns Policy

You must notify us of your intention to return within 14 days of delivery. The item must returned to us within 30 days of delivery.

Unless otherwise agreed, returns are at the buyer’s cost. We’re happy to recommend trusted couriers for larger pieces.

Refunds are issued within 14 days of the item arriving back with us, once inspected.

To be eligible for a refund, items must be returned in original condition, packaged appropriately and sent using a suitable method

Damaged Items

If your item arrives damaged, please notify us within 48 hours of delivery and include photographs where possible. We’ll work with you to resolve the issue quickly.

Need to Ask a Question?

Just get in touch via our contact page. We’ll be happy to help.

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International Shipping

We can ship internationally - please contact us for a quote.