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FREQUENTLY ASKED QUESTIONS

We’ve answered some of the most common questions below. If you can’t find what you’re looking for, feel free to get in touch and we’ll be happy to help.

Ordering & Payments

How do I place an order?

Orders can be placed directly through our website. Simply add the item to your basket and proceed to checkout. If you’d prefer to purchase via bank transfer or discuss an item in more detail, feel free to contact us directly.

What payment methods do you accept?

We accept all major credit and debit cards, as well as PayPal, Apple Pay and Klarna. Bank transfer is also available upon request.

What happens after I place an order?

Once your order has been placed, we’ll begin preparing it for dispatch. Smaller items are carefully packaged and sent via parcel delivery. For larger pieces, we’ll arrange delivery with a professional furniture courier - they’ll be in touch directly to confirm a delivery date and time.

Can I reserve an item?

We’re happy to reserve items for a short period. Please get in touch to arrange this - we typically offer 24–48 hour holds.

Delivery & Returns

Do you offer delivery?

Yes - we offer free delivery across mainland UK. For more remote areas or international shipping, please contact us for a quote.

Can I collect my order?

Yes, collections are welcome by appointment from our showroom in Oswestry, Shropshire. Please get in touch to arrange.

What couriers do you use?

We use professional furniture couriers for larger items to ensure safe handling and delivery. Smaller pieces are sent via trusted parcel delivery services. We always choose the most appropriate option based on the size and nature of the item.

How long will delivery take?

Delivery times vary depending on the item and your location. Smaller items are usually dispatched within 3-5 working days. For larger furniture pieces, delivery is arranged via trusted couriers and typically takes 1–2 weeks.

What if my item arrives damaged?

We take great care in packaging and transporting all items. In the unlikely event of damage, please contact us within 48 hours of delivery and include photographs.

Do you accept returns?

Yes, all items are eligible for return. You’ll need to notify us of your intention to return within 14 days of delivery, and the item must be returned to us within 30 days.

Once received, we’ll inspect the item and issue your refund within 14 days.

Unless otherwise agreed, returns are at the buyer’s cost. We’re happy to recommend trusted couriers if needed.

Do you ship internationally?

Yes - we can ship both small items and larger pieces of furniture overseas. Please contact us directly before placing your order, providing your full delivery address, so we can obtain an accurate shipping quote from our trusted couriers.

General

Can I visit your showroom?

Yes - we share a showroom space with The Old Yard in Oswestry, Shropshire. Visits are by appointment only, as we are often on the road sourcing stock. To arrange a visit, just get in touch with us via email or Instagram.

Can I view an item before purchasing?

Yes - viewings are by appointment only at our shared showroom in Oswestry, Shropshire. Please get in touch if there’s something you’d like to see in person.

Do you offer a sourcing service?

We don’t offer a sourcing service, but if you’re looking for something specific, we’re happy to let you know if anything similar comes in.

Do you offer trade pricing?

We work regularly with interior designers and trade buyers. Please get in touch to discuss.

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